Shipping policy

Shipping Policy

Processing & Dispatch

All SnoopyLights orders are processed and shipped within 1-2 business days of purchase.

  • Orders placed before 2 PM (EST) Monday-Friday ship the same business day
  • Orders placed after 2 PM or on weekends ship the next business day
  • We do not process orders on holidays

Delivery Times

Once your order ships, delivery typically takes:

  • US Orders: 3-5 business days
  • International Orders: 8-10 business days
  • Total estimated time: 3-10 days from order to doorstep

Delivery times are estimates and may vary based on carrier and location.

Shipping Costs

All orders include FREE worldwide shipping. No hidden fees. No surprise charges at checkout.

Tracking Your Order

You'll receive a tracking number via email as soon as your package ships. Use this number to monitor your delivery every step of the way on the carrier's website.

Delivery Areas

We ship to all countries worldwide. If your location is in a remote area, delivery may take slightly longer (up to 12 days).

What If My Order Is Delayed?

If your order doesn't arrive within 12 days of shipment, contact us at snoopylight1@outlook.com with your order number and tracking info. We'll investigate and make it right.

Signature Required

Standard delivery does not require a signature. If you'd like signature confirmation, contact us before checkout at snoopylight1@outlook.com and we can arrange that.

Changing Your Address

Once your order ships, the address cannot be changed. Contact us immediately at snoopylight1@outlook.com if you need to update your delivery address before shipment.

Lost or Damaged Packages

If your package arrives damaged:

  1. Document the damage with photos
  2. Email us at snoopylight1@outlook.com with your order number, photos, and tracking info
  3. We'll send a replacement immediately at no cost

If your package is marked delivered but never arrives:

  1. Check with neighbors and your mailbox
  2. Wait 48 hours for carrier delivery attempts
  3. Contact us at snoopylight1@outlook.com with your tracking number
  4. We'll file a claim with the carrier and send a replacement if needed

Customs & Duties

For international orders, you may be responsible for customs duties and taxes upon delivery. These fees are not included in your shipping cost and are the customer's responsibility.

Questions About Your Shipment?

Contact us at snoopylight1@outlook.com and we'll help within 24 hours.