Refund policy
Refund and Return Policy
All Sales Are Final
All SnoopyLights purchases are final. We do not accept returns or refunds for change of mind, buyer's remorse, or personal preference.
What This Means:
- No refunds if you change your mind after purchase
- No returns because you wanted a different design or color
- No exchanges for personal reasons
Once purchased, the product is yours to keep and enjoy.
30-Day Defect Warranty (Not a Refund Policy)
If your SnoopyLights arrive damaged, defective, or non-functional, we will replace the product at no cost within 30 days of purchase. This warranty covers:
- Lights that don't turn on
- Broken controller or wiring
- App connection issues we cannot resolve
- Physical damage in shipping
This is a replacement warranty only — not a refund or return policy.
How to Request a Replacement:
Email us at snoopylight1@outlook.com with:
- Your order number
- Photos of the damaged or defective item
- A brief description of the issue
We'll respond within 24 hours and ship your replacement immediately. No questions asked.
Shipping
All replacements ship free via standard shipping (3-10 business days).
Final Note
We stand behind our product quality. If there's a genuine defect, we'll make it right. But SnoopyLights are designed to bring joy — once you own them, they're yours to keep.
Questions? Contact us at snoopylight1@outlook.com